There is a restriction on booking less then 48 hours before appointment online,
Please call to book 604-852-7100.
Wash hands upon arrival, after treatment and before you take off your mask to leave. Please follow Hand Hygiene posters in Clinic.
Practitioners will be washing their hands before they welcome you, each time they enter the room, each time before they leave the room, after they leave the room, before and after they handle equipment or eat lunch.
*Wash hands if you touch your face.
Please arrive 5 minutes before appointment start time, NO EARLIER (this is to help us social distance in the waiting area).
Appointment time includes Intake, Assessment, Treatment, Home Care Directions, Room Change Over/Cleaning and Charting. We are Regulated Health Care Professionals and our duties extend beyond hands on time.
We are supplying each patient with a 3 layers disposable surgical mask once they have washed their hands and for the entirety of their appointment.
Our Practitioners will be wearing a new cloth fabric mask for each appointment that will be sanitized and washed with all the linens from each individual appointment.
Goggles and aprons are available for our practitioners to wear upon request.
There is a Screening Questionnaire that will be completed:
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient.
As of July 1st, we have implemented a 48HR CANCELLATION POLICY. Due to the need for a COVID-19 screening questionnaire 24 hours before each appointment, this will allow us enough time to fill the spot. Patients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee.
All appointments cancelled within 24 hours of appointment due to Covid-19 symptoms including elevated temperature above 38 degrees Celsius are NOT SUBJECT to Cancellation fee.
All NO SHOWS for appointments will be subject to Cancellation Fee unless you were unable to call due to illness.
All Forfeited Appointments due to disregard of Clinic Protocols ARE SUBJECT TO CANCELLATION FEE.
We are enforcing social distancing outside of treatment time. Please respect the 6 feet in between people. Floor tape will be available for reference. No guests in Clinic, exception: 1 guest if the patient is a minor or patient is in need of assistance.
Minimize time in Clinic:
Our team of experienced professionals are ready to collaborate with you and each other to offer proactive health for the whole family.
To become a National Leader in empowered Wellness, supporting todays families and tomorrows generation through innovative, informative and autonomous health care services.
To support moms, dads, children, babies and extended family members, by encouraging proactive healthcare habits with personalized wellness.